This Refund Policy governs the usage of Smart e Works’ products and services
Refund  Policy

About smarteworks.com

Smart e Works is a global IT solutions company and an offshore IT services provider. Our services vary from Application Development, Website Design/ Redesign, Graphic Design, Web Development, E-commerce Solutions, Online Marketing, SEO Services, other IT Solutions. We are designing, developing, integrating and maintaining entire company IT infrastructure that help companies solve complicated and crucial business problems. We have a talented team of professional Designers, Programmers and IT Engineeres who are thorough in all aspects of IT solutions.

Refund Policy for Renewals

Charges for the renewal of hosting contracts will be refunded if written notification (either via e-mail message or fax transmission) is received no later than the tenth day following the renewal date. This ten day grace period applies to all Smart e Works Service plans. Note that refunds will not be granted if your written notification is received after the grace period.

Your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account. Likewise, if you fax your notification to us, your fax must be on letterhead.
 

Refund Policy for Web Hosting

If domain name registration is associated with the account, upon the cancellation of the Web hosting product, the account will be downgraded to Domain Name Registration Only.

** Domain name registration fees are not refundable. **
 

No Refund for SPAM

No refund for Bulk mail/ Dedicated servers / VPS due to spam issues.

Requests to Cancel After Renewal Date

You must notify Smart eWoeks before or within ten days of the Renewal Date on your contract if you wish to cancel an account. Smart eWoeks does not offer prorated refunds for cancellation requests submitted after ten days of the renewal date.


Transfer of Funds Between Accounts

Smart e Works does not transfer funds from one account to another for any reason.
 

Contact and Billing Information

It is your responsibility to keep valid contact and billing information on your account. Smart eWoeks will continue to send information regarding your account in accordance with the contact information you have provided in your Control Panel.
    •For information about updating your contact information, log on to Control Panel your account
    •For information about updating your billing information, log on to Control Panel your account


Balance Due

Please be advised that the cancellation of an account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, the Smart e Works Accounting department will continue collection efforts.